Month: February 2026

What happens when a product reaches functional readiness before the market has been adequately prepared for it? Most development teams encounter that question at the worst possible moment, specifically when the gap between the product timeline and the go-to-market plan has already become large enough to cause real problems. Tarfion Limited works with product teams…

A frustrated user is not a lost user. That distinction matters more than most support teams act on. The moment someone reaches out with a complaint or a problem, they’re still engaged – still investing effort in the relationship rather than quietly walking away. The research backs this up: Salesforce’s State of Service report found that…